Accredited ACH Professional (AAP) Exam 2025 – 400 Free Practice Questions to Pass the Exam

Question: 1 / 400

Which return reason code indicates a request for a refund due to a consumer complaint?

R02

R10

The return reason code that indicates a request for a refund due to a consumer complaint is R10. This code is specifically used to signify that a consumer is returning a payment because they have authorized the transaction but later determined that it was a mistake or are disputing the payment for another valid reason. It is often associated with situations where a consumer is not satisfied with the goods or services provided, leading to a complaint and subsequent refund request.

R10 highlights the importance of consumer protection in the ACH network, allowing users to address and rectify issues related to transactions. It emphasizes the consumer's rights in cases of dissatisfaction while providing a structured way to handle these disputes within the ACH framework.

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R03

R29

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